Please select the appropriate insurance product from the list below.
Auto and Home - Claims
Auto and Home Claims - 24-Hour Emergency Assistance
For non-emergency claims, please contact us during regular business hours.
Hours of operation: Monday to Thursday 8 a.m. to 7 p.m.; Friday 8 a.m. to 5 p.m.; Saturday 9 a.m. to 1 p.m. (ET)
Auto and Home - Sales and Service
Auto and Home Service
Auto and Home Sales
Group Health and Dental
Benefits Services
Hours of operation: Monday to Friday 8 a.m. to 7 p.m. (ET)
Benefits Services - Technical Support
Hours of operation: Monday to Friday 8 a.m. to 7 p.m. (ET)
RTIP - Retiree Health and Dental
Retiree Teachers Insurance Plan (RTIP)
RTIP Contact Centre - Retiree Health and Dental Service
Hours of operation: Monday to Friday 8:30 a.m. to 8:30 p.m. (ET)
Due to roaming restrictions, if travelling outside of Canada and the U.S., you must use a landline to reach the toll-free number. Alternatively, you can place a collect call to (+country code) 519-739-0227.
Retiree Health and Dental Sales
Hours of operation: Monday to Friday 8 a.m. to 5 p.m. (ET)
Retiree Travel Claims - 24-Hours Emergency Assistance
If travelling outside of Canada and the U.S., you can place a collect call to 1-519-742-3556. This number is also on your new digital OTIP benefits card.
Long Term Disability (LTD)
LTD Claims
Hours of operation: Monday to Friday 8 a.m. to 4:30 p.m. (ET)
Beginning September 8:
Hours of operation: Monday to Thursday 8 a.m. to 5 p.m.; Friday 8 a.m. to 4:30 p.m. (ET)
Life Insurance - Group and Individual
For Group Life Insurance plans offered through an Employee Life and Health Trust (ELHT) to current members of the education community. Group life insurance is tied to employment status. For more information on Group Life Insurance, please visit otip.com/Group-Benefits/Group-Life.
Group Life Insurance Claims and Service
Hours of operation: Monday to Friday 8 a.m. to 5 p.m. (ET)
For Individual Life Insurance plans which include self-purchased plans that are guaranteed and have specific terms. Individual Life Insurance is not tied to employment status or an Employee Life and Health Trust (ELHT).
Individual Life Insurance Claims and Service
Looking for help with a new or previously submitted claim, updating your information, or questions about your current Individual Life Insurance plan? Please use the number below:
Hours of operation: Monday to Friday 8 a.m. to 5 p.m. (ET)
Hours of operation: Monday to Friday 8 a.m. to 5 p.m. (ET)
For more information on our Life Insurance plans or to receive an online quote, you can also visit otip.com/life-insurance-quote.
Travel
Group Travel - 24-Hours Emergency Assistance
Please note you must use a landline.
Dominican Republic: 1‑888‑751‑4403
Cuba and all other countries: Operator to call collect: 519‑741‑8450
International toll-free for participating countries only: Country prefix + 800‑9221‑9221
Retiree Travel - 24-Hours Emergency Assistance
Please note you must use a landline.
Top-Up Travel Insurance
If you are a retiree, contact Allianz Global Assistance and identify yourself as an RTIP member:
Canada and US: 1-866-520-8823
Outside of Canada and US:519-742-9013
If you are an OTIP member contact 21st Century Travel Insurance:
General Inquiries
Hours of operation: Monday to Friday 8 a.m. to 5 p.m. (ET)
How can I resolve my concerns with OTIP? Learn more about OTIP’s complaint resolution process.